Question 1

Which room should I book?

Accepted Answer

Scenario 1: If you need one bed for 2 people, you have 3 choices: ​ Deluxe Room, this room is an economical option with comfortable bed and convenient amenities, however lake view from the room is not included. Lake View King Bed with Balcony, those rooms have a view of Muskoka River and an outdoor balcony for you, this is our most popular room type. Lake View Suite with Balcony, this room is the fanciest one and popular too, this suite has two floors, the living room is on the first floor and leads to an outdoor balcony overlooking Muskoka River, and the bedroom and bathroom are on the second floor. The bedroom upstairs has a Queen size bed. The living room downstairs has a pullout bed. The bathroom has a jacuzzi tub and a shower in the bathroom. Scenario 2: If you need two beds, you have 3 options: Lake View queen beds with balcony, this room offers two queen beds, lake view and outdoor balcony.  Deluxe Suite, this room comes with a King bed in the bedroom, a pull out bed in the living room, and one private bathroom. You can see the Muskoka River from the living room window, but this room does not have a balcony. You will have the extra space you need if you are traveling with family.  Lake View Suite with Balcony. This room is the fanciest one and popular too, this suite has two floors, the living room is on the first floor and leads to an outdoor balcony overlooking Muskoka River, and the bedroom and bathroom are on the second floor. The bedroom upstairs has a Queen size bed. The living room downstairs has a pullout bed. The bathroom has a jacuzzi tub and a shower in the bathroom. Scenario 3: If you need a room for 3 adults, or 2 adults and less than 2 kids, you have the following choices: Lake View queen beds with balcony, this room offers two queen beds, lake view and outdoor balcony.  Deluxe Suite, this room comes with a King bed in the bedroom, a pull out bed in the living room, and one private bathroom. You can see the Muskoka River from the living room window, but this room does not have a balcony. You will have the extra space you need if you are traveling with family.  Lake View Suite with Balcony. This room is the fanciest one and popular too, this suite has two floors, the living room is on the first floor and leads to an outdoor balcony overlooking Muskoka River, and the bedroom and bathroom are on the second floor. The bedroom upstairs has a Queen size bed. The living room downstairs has a pullout bed. The bathroom has a jacuzzi tub and a shower in the bathroom. Scenario 4: If you are inquiring for 4 and more people, you have the following options: Lake View queen beds with balcony, this room offers two queen beds, lake view and outdoor balcony. The maximum capacity for this room is 4 people, due to fire safety, we couldn’t accommodate more than 4 people in one room.  Book 2 rooms for your people. You can choose which two rooms you want, refer to scenario 1-3. If you need the 2 rooms next to each other, please call us or leave a special request in your booking, we will accommodate if we have 2 adjacent rooms for your stay.

Question 2

How do I book a room?

Accepted Answer

When you book directly on our website, you get 5% off your stay.  The "Rooms" page shows you all the room types, rate and availability. Now if you put your check-in and check-out date on the box to the left of the page, and put number of adults and number of kids in the search box, and click search, our website shows you the price and availability of all the rooms that are available to you, click the “BOOK NOW” button next to the rooms you want to book, and follow the instructions, fill in your contact details and payment information. After you fill in all the information, click “Complete Checkout”, you will get a booking confirmation in the email you provide, and you are all set! Remember to sign up for the 5% book-direct coupon and input the coupon code and click Apply, your savings will be reflected on the reservation. Do you have special requests, such as flowers in the room, floor preference, if you do, please leave a note in the Special Requests box.

Question 3

What is your Deposit Fee?

Accepted Answer

When you book on our website www.innatthefalls.ca, 25% of the reservation total will be charged to your card as a deposit. We have set the deposit to the lowest our hotel system allows, which is 25%. When you cancel your reservation, the deposit is only refundable within the free cancellation window. If your cancellation falls outside the free cancellation window, deposit will be held as cancellation fee. See below for cancellation policy.

Question 4

What is your Cancellation Policy?

Accepted Answer

We require 72 hours notice of cancellation, if your reservation is canceled within 72 hours of your check-in date, we will charge the first night as the cancellation fee, as we won’t be able to resell your room with short notice. However, if your room is canceled within the free cancellation period, we will refund your deposit and cancel the reservation for you for free. We look forward to your next reservation.

Question 5

What Amenities do you have?

Accepted Answer

All rooms have a hotel size fridge and a microwave. Cooking is not allowed in the room. We put treats in the room for you, it’s free, it includes granola bar, orange juice, and coffee. There is a k-cup coffee machine in your room.  Depending on the room you choose, some rooms have lake views and a balcony, some don’t. If you are on our website (www.innatthefalls.ca/rooms), all rooms with Lake View have a title beginning with Lake View.  We are in downtown Bracebridge, it’s walking distance to all restaurants, stores on the main street.  We have a trail going down to the wharf road next to Muskoka River, it’s in front of the Mews building. We offer Netflix on our smart TV, we don’t use cable, you can watch unlimited TVs, movies, and documentaries on Netflix without commercials. We have a regular household BBQ using gas and lawn games in our outdoor space.

Question 6

Do you have free wifi?

Accepted Answer

We offer free wifi to in-house guests. When you check into your rooms, you will notice Wifi information on a sign on the back of your door or on the desk.

Question 7

Do you offer breakfast?

Accepted Answer

Currently, we do not offer hot breakfast onsite. Please check with front desk agent for breakfast venues in town.

Question 8

Do you offer Room Service?

Accepted Answer

We offer room service from our onsite restaurant, please check hours of operation on Dining page.

Question 9

Can we do a camp fire?

Accepted Answer

Our property is in town, we are surrounded by beautiful trees, for fire safety, we do not allow campfires or bonfires.

Question 10

Can we access lake from your property?

Accepted Answer

We are near Muskoka River and have a trail going from our property down to the wharf road next to Muskoka River.  It is approximately a 2-minute walk. We don’t have a dock on the Muskoka River, however guests could temporarily park their boat in the public dock of Muskoka River - inquire with the Town of Bracebridge for more information about boat parking.

Question 11

What can we do in Muskoka?

Accepted Answer

There are lots of things to do in Muskoka, in summer, you will find lots of water activities, kayaking, boating, paddle boarding, swimming, relaxing at beaches. And there are lots of hiking trails. Bracebridge main street has lots of stores to check out. You can also relax and enjoy the view at our property. Have a look at our Activities page for lots of local activities.   You can ask our front desk agents if you have other questions.

Question 12

Where can I rent gear/equipment?

Accepted Answer

There are two stores near us: (1) LIV OUTSIDE - Gear + Adventures, 271 Ecclestone Drive, Bracebridge (705) 646-0492; and (2) ALGONQUIN OUTFITTERS - 60 Manitoba St, Bracebridge (705) 645-9262 If you want to know the hours of operation, gear options, price and restrictions, it’s better to call the store directly and check with the store staff.

Question 13

What are your Parking rules?

Accepted Answer

Yes, parking is free during your stay, one car per room. We have 2 parking lots at our property, one next to the Victorian House, the other upper parking lot is at the entrance of Mahaffy Court. We have restaurants onsite, when the food & beverage service is open, in the lunch and dinner rush hours, space is limited to park a boat, please inquire with our front desk for details.

Question 14

Private bathroom?

Accepted Answer

Yes, every room comes with its own private bathroom.

Question 15

Early check In?

Accepted Answer

We try to accommodate early check-in as much as we can; however it depends on whether your room is occupied before you come, and how much time do we have to get your room ready for you. We cannot guarantee an early check-in, however we text you in the morning of your check-in date and ask for your estimated arrival time, and we will have a better idea at that time and we can confirm with you on that day.  If you arrive early, and your room is not ready for early check in, you can leave your car in the parking lot and go for a walk nearby, and when your room is ready, we will call you and let you know.

Question 16

Late Check In?

Accepted Answer

In winter seasons, we might have reduced front desk hours.  For any guests arriving after the front desk is closed, check-in instruction is sent to your phone prior to 3pm on your check-in date. In-house guests are supported 24x7, even after front desk is closed, you can call front desk phone 705-645-2245 to get support.

Question 17

Check out Time?

Accepted Answer

Regular check-out time is 11am.

Question 18

Early Check Out?

Accepted Answer

Front desk opens at 9am every morning.  If you check out before 9am, you can leave the key in the key drop box to the right of the reception desk.

Question 19

Late Check Out/Late Check Out Fee

Accepted Answer

We accommodate late check-out as much as we can, however we need to get into the room asap and get it ready for next guests. The latest time we can accommodate late checkout without charge is 12pm at noon.  If we don’t have guests checking into your room next, we are flexible to let you stay till 2pm, please check with our front desk in the morning of your check-out date, and $15/hour for late check-out accommodations is payable upon request.

Question 20

What is your Pet Policy?

Accepted Answer

We allow guests to bring pets.  A non-refundable pet cleaning fee of $50 plus HST will be charged per room per pet for your entire stay. As some of our guests are allergic to pets, please let the front desk know if you are bringing a pet so we can do more cleaning when you check out.  If you are bringing 2 pets, the non-refundable cleaning fee would be $100 plus HST for your entire stay. When you book through our website www.innatthefalls.ca/rooms, please specify the number of pets so the pet fee will be calculated in the total price of the reservation.  Please make sure to let us know about pets or your pet allergies.  As some allergic symptoms are life threatening, we appreciate that you inform us.

Question 21

Do you have Handicap Rooms?

Accepted Answer

We have 8 rooms on the ground floor, which are easily accessible. However the bathtub is not handicap accessible, so you would need assistance to get into the bathtub.  ​ The rooms on the ground floor are 3 Deluxe rooms which are on a separate wing accessed from the parking lot, 2 Lake view queen beds with Balcony, and 3 Lake View King beds with Balcony.  ​ Other Deluxe rooms, Deluxe suite, Lake View Suite are on the second floor of the Victorian House or lower floor of the Mews, we don’t have elevator access to rooms. Please make sure to put floor preference, early check-in, late check-in, late check-out on the special requests in the reservation, so that when our front desk agent assigns rooms, he/she can accommodate accordingly. If we couldn’t satisfy the request due to the availability, we will let you know on the same day or next day after you book.

Question 22

Where could I hike?

Accepted Answer

There are plenty of trails in Bracebridge, such as Bracebridge Resource Management Area and Bracebridge Bay Park, which is next to us.  People like walking along the Muskoka River.  We also highly recommend Wilson’s Fall trail. We have a brochure with trails in all Muskoka towns at the front desk. When you check-in, we can lend it to you so you can check the details. You can also check out the local trails here.

Question 23

Where is Bracebridge Falls?

Accepted Answer

We are near Bracebridge Falls, which is actually a dam not a natural Fall. You can hear the Falls and enjoy the view of Muskoka River from our property.

Question 24

Where are you located?

Accepted Answer

We are a boutique inn located in downtown Bracebridge. Our address is 8 Mahaffy Court. We are in a quiet court off Ontario Street just a block away from the downtown shops and restaurants.

Question 25

Are you open?

Accepted Answer

All our guest rooms are available for booking. Our onsite food and beverage opened in October 2021, check info on the Dining page.

Question 26

Where can I get food?

Accepted Answer

We have restaurants on site, check info on the Dining page. We are also close to all the restaurants on the main street. Please ask our front desk agents for a list of other restaurants.

Question 27

Can I bring my own food?

Accepted Answer

We don't allow cooking in guest rooms, however we have an outdoor BBQ, if weather is permitted, you can bring food and do some BBQ. BBQ is first-come, first-serve.

Question 28

Do you offer group rates?

Accepted Answer

We offer group rates if you book 5 rooms on the same night, or you stay with us for 5+ times a year. Please contact the front desk for more information to talk to the group booking agent.  They are at the front desk from 9am to 5pm Sunday to Wednesday, and 9am - 9pm Thursday - Saturday. Our phone number is 705-645-2245. We can also be reached at all hours via email reservations@innatthefalls.ca.

Question 29

Can we do BBQ onsite?

Accepted Answer

We have an outdoor BBQ for our guests, which is on a first-come, first-serve basis. Please follow all the latest covid restrictions from the government when using the BBQ.